Comments on: Today's P.I.T.A: Charter Cable

By: Non-Hamster

Non-Hamster — Sun, 02 Mar 2008 05:40:45 +0000

I posted an update in “Update On a Recent P.I.T.A.” and then the resolution was posted in “Resolution Of A Recent Pita.

All in all, I was surprised and satisfied with the way things finally got handled. I only wish that it had been possible to deal with on the first support call as it should have been.

By: Kathym

Kathym — Sat, 01 Mar 2008 19:46:30 +0000

Can’t find what happened when you called Brynn Palmer on Monday morning?

By: Sandra Bradley

Sandra Bradley — Sun, 20 Jan 2008 18:54:47 +0000

The original installation date changed 3 times before I finally got my cable
installed. I ended up missing more than a few hours of work while waiting for the
installer to show, only to call and find out that I had been rescheduled and
should have been contacted about it…obviously I wasn’t notified about being
rescheduled. After finally getting it installed, I’ve been happy with the service.

By: Danette Miller

Danette Miller — Sun, 20 Jan 2008 00:22:20 +0000

I haven’t had any problems with my charter box or the guide. I have to say I’ve been pretty satisfied. But, I know friends in high denisity areas in the burbs have had big prolbmes iwth the guide, their boxes, and broadband most likely due to undercapacity on the network. I guess depending on where you live your mileage will vary.

By: Window Shopper » Blog Archive » For All Those Cable Subscribers, This Is For You

Sat, 12 Jan 2008 03:54:06 +0000

[...] no. We chose not to live with it. My husband was mad so he blogged about it. After he published the post, he received a comment from someone who works at Charter [...]

By: Non-Hamster

Non-Hamster — Wed, 09 Jan 2008 04:25:15 +0000

That’s a familiar sounding story alright. Our installation several years ago wasn’t nearly that bad… it took most of the day waiting because the installer was nearly three hours late. When we discovered he was a talkaholic we figured out the reason he was late.

We didn’t like the fact that the cable box he installed wasn’t even close to new and when I asked for manuals for the whole thing he actually, literally laughed at me for asking.

The mistake there was in not stopping the whole thing and calling his supervisor and telling ‘em that they could stick the old, undocumented equipment somewhere handy and get something current that had manuals included with it.

By: Mel

Mel — Mon, 07 Jan 2008 22:24:33 +0000

I placed an online order with Charter 1 week ago. I chose to chat online with
someone to schedule installation of phone, internet and cable with DVR. First of
all, I spent almost an hour “chatting”. Finally, he scheduled my cable and
internet install on between 8am-12pm Saturday 1/5/08 and my phone install
between 8am-12pm on Wednesday 1/9/08.
First sign of trouble, the technician showed up 3 DAYS early, left a pink piece
of paper on my door that said “Outside Only”. So when I got home, I called them
and explained it to the customer service rep. They “REscheduled” my cable install
for the original Saturday appointment. I waited on Saturday until 1:15 to call
to “confirm” my appointment. The rep told me that there was no appointment
scheduled and that their “notes” showed that the job was completed the previous
Wednesday. I then spent the next 45 minutes explaining this all several times to
several people, Finally they said they would try to locate the technician in my
area and call us back to let us know if he could come out right then. They never
called back, of course. Finally, I called them back and explained again to the
rep my story and finally got transfered to the dispatch manager, and then the
doorbell rings. Guess who? The technician. This was now about 5:30. So he
the cable, and dvr and internet. Of course, I did not get an owners manual with
DVR or the stupid remote. (I have had Dish for so long, all of this stuff looks
foriegn to me.)But it does not matter because I still do not have a program guide
all my channels say TBA. I have already spoken to them 2 times just regarding
this matter, and am about to call them again right now. I will let ya know if
we can get this resolved tonight

By: Non-Hamster

Non-Hamster — Sun, 06 Jan 2008 19:58:31 +0000

I must say that it’s a bit of a surprise to see your comment, however I’ll be in touch Monday morning.

By: Brynn Palmer

Brynn Palmer — Sun, 06 Jan 2008 16:54:19 +0000

My name is Brynn Palmer and I work at Charter Communications in Saint Louis, Missouri at the Corporate Headquarters. I would be happy to have someone investigate this for you. You can send your contact information (either phone or email) to me and I will have someone contact you.

My email is ???????????@???????????????
My telephone number is ###-###-####

[contact details altered]