Today’s P.I.T.A., 24 Hour Tech Support That isn’t

We got home today to find out that several of our websites and blogs were not working. A quick attempt to load pages shows me that two websites and six blogs are not responding at all. The only error message is a timeout from the browser giving up waiting for the sites to respond.

So.. the first thing I do is get into our 1and1 account and go looking for a tech support number so that I can find out what’s going on.. it doesn’t take very long to find this:

Technical Support
Call the number below for our free, expert technical support 24 hours a day and 7 days a week.
1-877-###-####

I call the number… and get a recording telling me that support is only available 8am to 8pm Monday through Friday.

I am not a hamster, correct me if I’m wrong here but shouldn’t 24 hour tech support always be available?